Privacy Policy

Suzhou Shenying Optics Co., Ltd. (brand: SAGA, hereinafter "we") has formulated this Privacy Policy in accordance with the Personal Information Protection Law of the People's Republic of China, the Cybersecurity Law, the Data Security Law and other applicable regulations. This policy applies to your access to our official websites (both the Chinese and English versions) and to all communications with us through the contact channels provided herein. Please read it carefully before use.

1. Information We Collect

We follow the principle of minimum necessity and collect only what is required for the purposes described below:

• Information you provide voluntarily: name, phone number, email address, organisation and enquiry details submitted via our Contact Us form, by telephone or by email.
• Technical information: your IP address, browser type and version, operating system, access time and pages visited, as recorded in our web server logs.
• Locally stored information: markers saved on your device (localStorage) for counting cumulative site visits, together with the technical data required for basic functionality.

We do not collect sensitive personal information such as national ID numbers, bank account details or biometric identifiers, nor do we request such information from third parties.

2. How We Use Your Information

The information collected is used solely for the following purposes:

• Responding to your product enquiries, quotation requests and after-sales matters;
• Maintaining website security, troubleshooting, and preventing cyber attacks and abuse;
• Statistical analysis in de-identified form, to improve our product documentation and site experience;
• Complying with legal obligations or responding to lawful requests from competent authorities.

We do not use your personal information for automated decision-making, targeted advertising or user profiling.

3. Cookies and Local Storage

This site uses browser local storage (localStorage) only to the extent necessary, recording markers for anonymous visit statistics. We do not deploy third-party advertising cookies. The English version, for consistent typography, loads Google Fonts, which may log the requesting IP address; the Chinese version loads no external fonts and makes no such requests. You may clear locally stored data through your browser settings, though this may affect auxiliary functions such as visit statistics.

4. Sharing, Transfer and Disclosure

We do not sell, rent or otherwise disclose your personal information for commercial purposes. We may provide it externally only under the following circumstances:

• Where necessary for the purposes described above, entrusting processing to our technical service providers (server hosting and business email) under equivalent confidentiality obligations;
• Other circumstances for which you have given explicit consent;
• Where required by law, or by a mandatory request from judicial or competent authorities.

5. How We Protect Your Information

We have adopted industry-standard technical and organisational measures, including mandatory HTTPS encryption across the entire site, opening only the ports necessary, an administration entry that accepts authorised tokens only, least-privilege controls on sensitive directories, and regular security inspections. Although we continually strengthen our safeguards, no internet environment is absolutely secure; in the event of an information security incident, we will notify you and the competent authorities in a timely manner as required by law.

6. Your Rights

Subject to the provisions of applicable law, you have the following rights regarding the personal information we hold about you:

• Access and copy: to know whether we hold information relating to you, and what it is;
• Correction and supplementation: to request rectification where information is inaccurate or incomplete;
• Deletion: to request deletion of relevant information under the circumstances prescribed by law;
• Withdrawal of consent: to withdraw authorisation previously granted (without affecting processing already carried out on the basis of consent prior to withdrawal).

To exercise any of these rights, please contact us using the details at the end of this policy. We will respond within 15 working days of receiving your request.

7. Protection of Minors' Information

Our products and services are intended primarily for natural persons with full legal capacity and for business users. If you are under the age of 14, please read this policy together with your guardian and obtain your guardian's consent before providing personal information to us. Where we discover that we have collected personal information from a minor without guardian consent, we will delete it as soon as possible.

8. Updates to This Policy

We may revise this policy from time to time in response to business changes or developments in the law. The updated version will be published on this page with the date of update indicated; where material changes to your rights are involved, we will notify you through a prominent notice on the site or by other reasonable means.

9. Contact Us

If you have any questions, comments or complaints regarding this Privacy Policy, please reach us at:

Suzhou Shenying Optics Co., Ltd.

Phone: 0512-55898888　／　13222225500

Domestic enquiries：saga@sagaoptics.com.cn

International enquiries：store@sagaoptics.com.cn